Jireh PLACIDES | IT Risk, Solutions & Implementation Manager
Helping organizations design, implement, and stabilize IT systems by reducing risk, securing access, and aligning technology with real business operations.
📍 Versailles, France
Executive Positioning
Helping organizations design, implement, and stabilize IT systems by reducing risk, securing access, and aligning technology with real business operations.
Professional Summary
Senior IT Risk & Solutions professional with 10+ years of experience across access management, CRM and business systems, SaaS platforms, VoIP, and network infrastructure. Specializes in reducing operational and security risk through intentional system design, structured implementation, and long-term stabilization. Trusted to own high-impact initiatives where data integrity, access control, and execution clarity directly affect business performance.
Core Capabilities
IT risk management & secure enablement
Role-based access & identity controls
CRM & business systems implementation
Workflow automation & operational efficiency
Incident prevention & environment stabilization
Cross-functional leadership & user adoption
Professional Summary
Senior IT Risk & Solutions professional with 10+ years of experience across access management, VoIP, SaaS platforms, CRM systems, and network infrastructure. Trusted to own high‑risk implementations, secure environments, and stabilize systems where failure impacts operations, revenue, or security. Known for translating business needs into scalable, well‑governed technical solutions and driving adoption across teams.
Core Capabilities
IT risk management & secure enablement
Role‑based access & identity controls
CRM & business systems implementation
Workflow automation & operational efficiency
Incident prevention & environment stabilization
Cross‑functional leadership & user adoption
Professional Experience
Lead IT Risk & Solutions Engineer
Managed Services Provider (Low Voltage & IT / Network Solutions) | Macon, GA
Aug 2024 – Present
Lead IT Risk & Solutions Engineer
Managed Services Provider (Low Voltage & IT / Network Solutions) | Macon, GA
Aug 2024 – Present
Owned end-to-end design and delivery of secure IT solutions across SaaS, VoIP, and network environments
Led access management, authentication hardening, and risk mitigation initiatives
Acted as final owner for complex incidents and implementation failures
Improved operational stability through standards, documentation, and corrective action plans
IT Operations & Delivery Lead
Managed Services Provider (Low Voltage & IT / Network Solutions) | Macon, GA
Jan 2024 – Aug 2024
Key Responsibilities
- Led escalation management, service continuity, and delivery quality
- Identified systemic technical and operational risks and implemented durable fixes
- Built repeatable processes that reduced dependency on manual intervention
Lead Sales & Solutions Engineer
Aloware
Feb 2023 – Jan 2024
01
Led technical discovery and solution design during pre-sale and onboarding
02
Aligned business workflows with scalable, low-risk technical implementations
03
Prevented downstream failures through upfront validation and integration planning
Senior Support & Integrations Specialist
Aloware
Aug 2022 – Feb 2023
Complex Issue Resolution
Owned complex post-implementation issues involving CRM, SaaS platforms, and third-party integrations
Solution Design
Designed corrective solutions aligned with real operational requirements
Stakeholder Liaison
Served as liaison between technical teams and business stakeholders
Senior Support Engineer
S-NET Communications | Des Plaines, IL
Nov 2016 – Dec 2018
- Managed PBX administration, provisioning, and VoIP support for business clients
- Supported customer onboarding, training, and early-stage implementation
QoS Specialist / Channel Sales Engineer / Operations Supervisor
RingCentral | Philippines
Apr 2010 – Feb 2016
Network Implementation
Supported network implementation and QoS troubleshooting for SMB and enterprise customers
Partner Alignment
Partnered with resellers and internal teams for pre- and post-sales technical alignment
Team Leadership
Led and coached operations teams to meet performance and quality metrics
Technology Landscape
Access & Identity Management
CRM & Business Systems
SaaS & API Integrations
VoIP & UCaaS
Network Infrastructure
Automation & Workflow Tools
Case Studies
Implementation, Risk Reduction & Measurable Impact
Metrics at a Glance (Client-Safe)
20-40%
Reduction in operational overhead
From manual processes
2-6
Hours saved per team lead per week
Through automation and clarity
Additional Impact: Reduced security exposure by eliminating shared credentials and unmanaged access. Faster cycle times for approvals, onboarding, and follow-ups. Improved data accuracy and accountability across teams.
Case Study 1
Role-Based Access Management & Secure Adoption
Case Study 1 — Role-Based Access Management & Secure Adoption
The Challenge
The company had Zoho Vault in place but it was not actively used. Team members continued sharing passwords in chat, saving credentials in documents and notepads, and reusing generic passwords. Access existed without structure or accountability.
The Risk
Credential exposure via chat and shared files
Reused and generic passwords increasing breach likelihood
No visibility into access activity or failed attempts
High risk of data loss or compromise
The Solution & Approach
Centralized Access
Centralized all access into Zoho Vault as the single source of truth
Enforced 2FA
Enforced 2FA for all team and individual users
Implemented Logging
Implemented logging for access activity and failed authentication attempts
Aligned Access
Aligned access to department roles, scope, and work hours
Trained Users
Trained users and supported adoption of the new access process
The Outcome & Business Impact
80%
Reduction in password reset tickets
And access-related support requests
90%
Reduction in credential-sharing
Incidents across the organization
Time Savings
Estimated 2–3 FTE hours saved per week from reduced manual support
Cost Avoidance
Estimated annual cost avoidance of €20k–€30k in support time and breach exposure
Users securely accessed tools independently without IT intervention. No data loss or security compromise occurred.
Direction Shift: From informal credential sharing → to secure, auditable, self-service access control
Case Study 2
Secure CRM Implementation & Environment Stabilization
Case Study 2 — Secure CRM Implementation & Environment Stabilization
The Challenge
The organization used a CRM, but it was poorly configured. Customer data lived in outdated documents, interactions were inconsistently recorded, and teams lacked visibility into customer activity. The CRM was not trusted as a system of record.
The Risk
Inaccurate or outdated customer data
Missed follow-ups and duplicated work
Poor accountability across departments
Revenue and customer experience risk
The Solution & Approach
01
Rebuilt the CRM to function as a single source of truth
02
Aligned user roles to relevant data views and permissions
03
Organized accounts, contacts, and objects for data consistency
04
Ensured support teams could see tickets, emails, and conversations per account
05
Implemented workflows and automations, including tiered refund approvals
06
Created standardized email templates and trained users for adoption
The Outcome & Business Impact
95%
CRM adoption rate
Achieved within 8 weeks
10x
Faster refund approvals
Eliminating bottlenecks
25%
Reduction in duplicated work
≈0.5 FTE capacity reclaimed
10-15%
Reduction in missed follow-ups
And delayed customer responses
Improved forecasting accuracy and cross-team accountability.
Direction Shift: From fragmented tools and guesswork → to a trusted operational system of record
Case Study 3 — Operational Alignment Through Meeting Automation
The Challenge
Meetings were frequent, but execution was inconsistent. Decisions and action items were unclear, and follow-ups depended on memory. Leaders spent time chasing updates instead of enabling progress.
The Risk
- Lost decisions and unclear ownership
- Slow execution and repeated meetings
- Limited visibility into progress and accountability
- Leadership time consumed by tracking work
The Solution & Approach
Implemented automated meeting recording and AI transcription
Generated structured summaries with decisions and next steps
Automatically created tasks in ClickUp, each with an owner, deadline, and reminders
Assigned a meeting owner responsible for follow-up and execution guidance
The Outcome & Business Impact
50%
Reduction in follow-up meetings
And clarification sessions
30%
Increase in on-time completion
Of assigned tasks
Estimated 4–6 hours saved per manager per week. Annual productivity gain estimated at €35k–€45k for a mid-size team. Leaders shifted focus from tracking tasks to coaching and removing blockers.
Direction Shift: From meeting-driven activity → to outcome-driven execution with accountability
Executive Takeaway
Across access management, CRM stabilization, and workflow automation, these implementations delivered measurable improvements in security posture, operational efficiency, and leadership effectiveness. The common thread: making tools work together intentionally to reduce risk while increasing execution speed.
Client Testimonials
"Jireh's technical depth in configuring our access management was exceptional. They transformed a chaotic system into a secure, streamlined process, giving us peace of mind."
— Sarah
"Their meticulous approach to risk management, especially during our CRM overhaul, was critical. We now have far greater data integrity and reduced exposure."
— Michael
"The implementation of meeting automation was seamless and highly effective. Jireh ensured a smooth transition, leading to immediate gains in team productivity."
— David
"The business impact from Jireh's work is undeniable. We've seen significant reductions in operational overhead and clearer accountability across our teams."
— Jennifer